Privacy Policy

Effective Date: December 28, 2024

At Oral IDX®, operated by PCG Medicine®, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your information when you access our website, www.oralidx.com (the "Site"), or use our services.

1. Information We Collect
We may collect the following types of information:

Personal Information: This includes your name, email address, phone number, shipping address, and payment details provided when you purchase a test, create an account, or contact us.

Health Information: To deliver testing services, we collect health-related data, such as test results and any medical information you submit.

Technical Information: Information like your IP address, browser type, operating system, and browsing behavior is collected via cookies and similar technologies.

Other Information: Any additional data you provide during surveys, customer support interactions, or other engagements.

2. How We Use Your Information
We use your information to:

Fulfill and deliver your orders.
Operate and improve our website and services.
Communicate with you regarding your account, orders, or inquiries.
Personalize your experience and develop new offerings.
Conduct research and improve our services.
Comply with legal obligations.

3. How We Share Your Information
We may share your information with:

Service Providers: Third-party vendors assisting with payment processing, shipping, and lab testing.

Legal Authorities: As required to comply with laws or respond to legal requests.

Business Partners: For collaborative services or features, with your consent when applicable.

Successors: In the event of a merger, acquisition, or asset sale.

4. Data Security
We employ industry-standard measures to safeguard your personal and health information. However, no system is entirely secure, and we cannot guarantee absolute protection.

5. Your Rights and Choices
Depending on your location, you may have rights to:

Access, update, or delete your data.
Withdraw consent for specific data processing.
Opt-out of marketing communications.
File a complaint with a data protection authority.

To exercise your rights, email us at customercare@oralidx.com.

6. Cookies and Tracking
We use cookies to enhance your experience. Cookies may associate your browsing activities with other personal information to send marketing communications. You can opt out of these communications at Retention.com Opt-Out. Adjust your browser settings to manage cookies, though disabling them may limit website functionality.

7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing personal information.

8. Children’s Privacy
Our services are intended for individuals 18 and older. We do not knowingly collect data from children. If we discover such data, it will be promptly deleted.

9. Updates to This Privacy Policy
We may revise this Privacy Policy. Updates will be posted with a new "Effective Date." Please review it periodically for changes.

10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us:

Oral IDX®
Email: customercare@oralidx.com
Phone: 404-863-5007

By using our Site, you agree to this Privacy Policy.